![]() ![]() For additional information see this topic. Navigate to Tools&Utilities, and the click Clone Disk.If the solution with patching the registry did not help, use a workaround:.If you have Windows 10 Insider Preview, make sure it is the latest build, available from Microsoft.Restart your computer and see if you are now able to initiate disk cloning using Acronis True Image 2017, running in Windows. If you have 32-bit Windows: kb58827 32-bit.zip If you have 64-bit Windows: kb58827 64-bit.zip You try to run backup or recovery task in Acronis True Image, either automatically by schedule, or manually. In order to return schedhlp.exe back to the list of startup programs and resolve the issue, please download, unpack and run the following registry patch: Applies to: Both Windows and Mac versions of Acronis True Image (any year edition). If this happens, cloning tasks fail to start in Windows. In some cases Acronis Scheduler Helper, schedhlp.exe, is removed from the list of background services that are started automatically with Windows.To fix the issue without updating, use these workarounds: Please update to the latest build.Īcronis True Image 1-Time Purchase License and Standard Subscription: The issue has been fixed in build 6106 (Acronis True Image New Generation). 0x10002 Error #1364.Ī specified authentication package is unknown 0xFFF0. In Windows, you start Acronis True Image and select Clone Disk.įailed to execute the task script.Note: with ATI 2020, a lot of detailed information is no longer shown in the default ti_worker log files, as this has been moved to the backup_worker logs (which the MVP Log Viewer does not offer as a choice for the Log Type). ![]() Check both the Log View: Short, and the Log View: Regular views of the log data, as the second can sometimes give more information. Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log files for your backup operation. tib file), or is it a Files & Folders backup (which still uses. What type of backup task is this? Is it a Disk backup carried forward from ATI 2019 (as it is using a. This would help show if the issue is with the source data? Have you tried making a backup of the same Source data to a local backup location, such as an external drive, instead of using FTP. Please can you post the original log files for this backup task, not a screen image of the same, to allow using Google translate on the text. ![]() ![]() The log file information doesn't help identify what file is causing an error or where that file is located? Jon, welcome to these public User Forums. ![]()
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